Welcome to Ronda RideShare. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
We collect information that you provide directly to us, information that is collected automatically when you use our services, and information from third parties.
Information You Provide to Us
- Account Information: When you register for an account, we collect information such as your full name, email address, phone number, password, and national ID or passport number.
- Driver Application Information: If you apply to be a driver, we collect additional information, including your vehicle details (model, registration, color, capacity), and copies of your driver's license, ID document, and public transport permit.
- Payment Information: While we use third-party payment processors, we may store information about your wallet balance and transaction history within the app.
- Communications: If you contact us directly, we may receive additional information about you.
Information We Collect Automatically
- Location Information: We collect precise location data (GPS) from your mobile device when the app is running in the foreground or background to enable ride booking, navigation, and for safety purposes.
- Trip Information: We collect details related to your trips, including date, time, pickup and drop-off locations, distance, route, and fare.
- Usage Information: We collect information about how you interact with our services, including access dates and times, app features viewed, and app crashes.
- Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, and unique device identifiers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services, including to facilitate payments, send receipts, and provide customer support.
- Connect passengers with drivers and enable transportation.
- Verify driver documents and eligibility to provide services.
- Enable features to personalize your app experience.
- Perform internal operations necessary to provide our services, including troubleshooting software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events.
3. How We Share Your Information
We may share the information we collect:
- Between Users: We share information between passengers and drivers to enable rides. For example, we share the passenger’s name and pickup location with the driver, and the driver’s name, photo, vehicle model, and registration number with the passenger.
- With Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, and email delivery.
- For Legal Reasons: We may share your information if we believe it’s required by applicable law, regulation, legal process or governmental request, or to protect the rights, property, or safety of Ronda RideShare, our users, or the public.
4. Data Security
We implement administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can manage your account information through the app. For location data, you can disable location services through your device's settings, but this will significantly impact the functionality of our services.
6. Changes to This Privacy Policy
We may update this privacy policy from time to time. If we make significant changes, we will notify you through the app or by other means, such as email. We encourage you to periodically review this policy for the latest information on our privacy practices.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: support@rondarideshare.com.